Reservation Policy


Quoted room rates are per night, for two guests, with breakfast à la carte. The administration reserves the right to change rates without prior notice. 


Children under 10 years of age sharing the room with their parents stay free of charge. Children over 11 years staying in the same room with their parents pay a fee of US$25.00  (+taxes) per night. In case that there is a second child under 10 years of age, breakfast will be charged separately.

Additional guests

The quoted rate is of for two guests per room. Additional guests (over 11 years of age) staying in the room pay a fee of US$ 25.00 (+taxes) per night. If there are three adults in the room additional children are not permitted.

Maximum occupancy

Maximum occupancy per room is three guests. Exceptions will be made in cases of families (father, mother and children under 10 years), subject to availability.

Age requirement

Guests must be over 18 years of age to check-in. Guests under 18 years must be accompanied by their parents, tutors or authorized adults. The hotel reserves the right to require identification or proper proof of status.


A 50% deposit is required to confirm a reservation. The remaining 50% must be paid at the time of check-in.

Credit card

Deposit / Wire Transfer

Visa, Master Card, American Express

Banco de Reservas
RD$ checking acct. no.: 100-01-240-015555-5
US$ savings acct. no.: 100-02-240-005715-8
Account holder: Vismara Properties, Inc.

Banco del Progreso
RD$ checking acct. no.: 0076174217
US$ savings acct. no.: 0076179394
Account holder: Vismara Properties, Inc.
RNC.: 1-30-89512-2

Check-in & Check-out

Guests must present identification at check-in.

Check-in time is at 3:00 p.m. and Check-out at 12:00 p.m. Early Check-in and Late Check-out requests must be made in advance and will be granted subject to availability. A fee of US$10.00 (+taxes) fee will be charged per hour for Late Check-out service.

Cancelations / No Shows / Early Departures


– Reservations cancelled within 48 hours prior to arrival will have a penalty of one (1) night’s charge. Any remaining deposit will be reimbursed as a credit for future stays.

– Reservations cancelled prior to 48 hours before arrival will be completely reimbursed as a credit for future stays.

No Shows

No shows will be charged a penalty of 100% of the deposit.

Early departures and unused nights

A penalty of the total of the remaining nights will be applied.

Security deposit

Guests must leave a US$50.00 security deposit for incidentals payable at check-in with credit card or cash.

Outside Food and Beverages

Outside food and beverages are not allowed in the hotel.

Smoking in the rooms

It is not allowed to smoke in the rooms. If our personnel detects that there has been smoking in the room, a US$30.00 penalty will be charged.